THE FOLLOWING ARE TERMS OF A LEGAL AGREEMENT BETWEEN CLIENT, ANY PERSON OR ENTITY SUBSCRIBING TO AND/OR USING SERVICES ("USER") AND WRITE TRACK ADMISSIONS (“WRITE TRACK ADMISSIONS”). BY ACCESSING AND/OR USING WRITE TRACK ADMISSIONS’ WEBSITE (www.writetrackadmissions.com, (THE “SITE”)), USER ACKNOWLEDGES THAT S/HE HAS READ, UNDERSTOOD, AND AGREED TO COMPLY WITH ALL APPLICABLE TERMS AND CONDITIONS AND FREQUENTLY ASKED QUESTIONS ("FAQS"). THIS DOCUMENT REPRESENTS THE FULL UNDERSTANDING BETWEEN WRITE TRACK ADMISSIONS AND ITS USERS, SUBSCRIBERS AND THIRD-PARTIES THAT MAY BE OR BECOME AFFILIATED WITH THE SITE. IF USER DOES NOT AGREE TO THESE TERMS, USER MAY NOT USE THE SITE.
This Agreement shall become effective when User accesses Site and/or WRITE TRACK ADMISSIONS receives the signed Registration Form, and will remain in effect so long as the User access’ Site and remains an Alum of WRITE TRACK ADMISSIONS.
UPDATING TERMS: The material appearing on WRITE TRACK ADMISSIONS’ website may include technical, typographical, or photographic errors. WRITE TRACK ADMISSIONS does not warrant that any of the materials on its web site are accurate, complete, or current. WRITE TRACK ADMISSIONS may make changes to the materials contained on its web site at any time without notice. WRITE TRACK ADMISSIONS reserves the right to, at any time, modify, revise or update the Site or these Terms, and User agrees to be bound by such modifications, revisions or updates. User should periodically re-check these Terms to be acquainted with any such modifications, revisions and updates. User’s continued use of this Site constitutes an acceptance of any modifications, revisions or updates to the Terms, all of which shall become effective.
PRICE AND REFUND POLICY: Prices for WRITE TRACK ADMISSIONS’ services are subject to change without notice to the User. WRITE TRACK ADMISSIONS does not offer FULL refunds for services that have commenced. In the event a User 1) seeks to cancel services and request a refund BEFORE the editing process has commenced or been completed, OR 2) a User signs up for services and agrees to contract terms prior to making partial or full payment, and before the editing process has commenced or been completed, User will be assessed a seasonal hourly fee for the time expended towards the contracted services including but not limited to, initially drafting/editing, phone and in-person consultations, emails, and other correspondence. Once services are completed NO refund (Partial or Full) will be granted. This policy is due to the subjective nature of the editing process AND the outcome of the admissions process. **Please visit the Site Terms & Conditions for more refund information.**User will be assessed a seasonal hourly fee for the time expended towards the contracted services including but limited to, initially drafting/editing, phone and in-person consultations, emails, and other correspondence. Once services are completed NO refund (Partial or Full) will be granted. This policy is due to the subjective nature of the editing process AND the outcome of the admissions process. Prices for services outlined in the User Contract are fixed. However, if User requires a comprehensive re-edit of work provided by WRITE TRACK ADMISSIONS, a surcharge may apply. A comprehensive re-edit is an new or almost entirely new revision of a completed draft, which has already been furnished to the User. Except as otherwise provided in this agreement, WRITE TRACK ADMISSIONS reserves final discretion as to the final outcome of a refund request by User or their affiliates. For DELINQUENT CONTRACTS, defined as clients that register and pay the outstanding invoice (first installment or full payment) but do not utilize services, utilize only a part of the services, or do not commence the editing process within a certain period, WRITE TRACK ADMISSIONS reserves the following policy if refund is requested: after 15 days but before 30 days, there will be a 25% penalty and a refund (minus transaction fees) or credit issued to be used for future company services, on remaining balance; after 30 days but before 45 days, there will be a 35% penalty and a refund (minus transaction fees) or credit issued to be used for future company services, on remaining balance; after 45 days but before 60 days, there will be a 50% penalty and a refund (minus transaction fees) or credit issued to be used for future company services, on remaining balance; after 60 days but before 90 days, there will be a 75% penalty and a refund (minus transaction fees) or credit issued to be used for future company services, on remaining balance, after 90 days there will be NO refund/credit issued. In addition, any contract that has been IDLE, defined 'as no written activity', for up to 60 days will be considered complete and the work between the Client and WTA is concluded.
VIOLATIONS: In the event that User breaches any terms and conditions set forth in this Agreement, WRITE TRACK ADMISSIONS may cancel User’s access to the Site and WRITE TRACK ADMISSIONS’ services without notice or refund. WRITE TRACK ADMISSIONS reserves the right to seek all legal remedies available in event of such breaches to the terms and conditions set forth in this agreement.
USER CONDUCT: User shall use the Site for lawful purposes only. User shall not transmit through the Site any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without WRITE TRACK ADMISSIONS’ express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a User that in WRITE TRACK ADMISSIONS’ discretion restricts or inhibits any other User from using or enjoying the Site will not be permitted. User shall not upload, post or otherwise make available on the site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.
DISCLAIMER OF WARRANTIES: THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR DESCRIBED ON THIS SITE ARE PROVIDED BY WRITE TRACK ADMISSIONS “AS IS.” WRITE TRACK ADMISSIONS MAKES NO, AND HEREBY DISCLAIMS, ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF THE SITE, INFORMATION, CONTENT, MATERIALS, SERVICES OR PRODUCTS REFERENCED ON THIS SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, OR WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN ADDITION, ALTHOUGH WRITE TRACK ADMISSIONS BELIEVES ALL INFORMATION ACCESSIBLE ON OR VIA THE SITE TO BE ACCURATE AS OF THE TIME OF ITS PUBLICATION, WRITE TRACK ADMISSIONS CANNOT, AND DOES NOT, REPRESENT, GUARANTEE OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR VIA THE SITE IS ACCURATE, COMPLETE, OR CURRENT, AND WRITE TRACK ADMISSIONS IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN, OR RESULTS OBTAINED FROM USING SUCH INFORMATION.
LIMITATION OF LIABILITY: WRITE TRACK ADMISSIONS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF WRITE TRACK ADMISSIONS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE SITE, THE SYSTEM OR ANY INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE ON OR VIA THIS SITE. UNDER NO CIRCUMSTANCE WILL WRITE TRACK ADMISSIONS BE HELD LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE, OR OTHER CONTENT AVAILABLE THROUGH THE SITE. THIS LIMITATION OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. USER SPECIFICALLY ACKNOWLEDGES THAT WRITE TRACK ADMISSIONS IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS, EMPLOYEES, OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH USER. USER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SITE.
FORCE MAJEURE: NEITHER USER NOR WRITE TRACK ADMISSIONS WILL BE RESPONSIBLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, RIOT, EMBARGOES, ACTS OF CIVIL OR MILITARY AUTHORITIES, FIRE, FLOODS, ACCIDENTS, SERVICE OUTAGES RESULTING FROM EQUIPMENT AND/OR SOFTWARE FAILURE AND/OR TELECOMMUNICATIONS FAILURES, POWER FAILURES, NETWORK FAILURES, FAILURES OF THIRD PARTY SERVICE PROVIDERS (INCLUDING PROVIDERS OF INTERNET SERVICES AND TELECOMMUNICATIONS), OR ILLNESS DEBILITATING CONSULTANT. THE PARTY AFFECTED BY ANY SUCH EVENT SHALL NOTIFY THE OTHER PARTY WITHIN A MAXIMUM OF FIFTEEN (15) DAYS FROM ITS OCCURRENCE. THE PERFORMANCE OF THIS AGREEMENT SHALL THEN BE SUSPENDED FOR AS LONG AS ANY SUCH EVENT SHALL PREVENT THE AFFECTED PARTY FROM PERFORMING ITS OBLIGATIONS UNDER THIS AGREEMENT.
UNSOLICITED CONCEPT SUBMISSIONS: WRITE TRACK ADMISSIONS OR ANY OF ITS EMPLOYEES DO NOT ACCEPT OR CONSIDER UNSOLICITED CONCEPTS, INCLUDING CONCEPTS FOR ADVERTISING CAMPAIGNS, PROMOTIONS, PRODUCTS OR TECHNOLOGIES, PROCESSES, MATERIALS, MARKETING PLANS OR PRODUCT NAMES. PLEASE DO NOT SEND ANY ORIGINAL CREATIVE ARTWORK, SAMPLES, DEMOS, OR OTHER WORKS. PLEASE DO NOT SEND YOUR UNSOLICITED IDEAS TO WRITE TRACK ADMISSIONS OR ANYONE AT WRITE TRACK ADMISSIONS. IF, DESPITE OUR REQUEST THAT YOU NOT SEND US YOUR IDEAS AND MATERIALS, YOU STILL SEND THEM, PLEASE UNDERSTAND THAT WRITE TRACK ADMISSIONS MAKES NO ASSURANCES THAT YOUR IDEAS AND MATERIALS WILL BE TREATED AS CONFIDENTIAL OR PROPRIETARY.
LINKS TO THIRD PARTY SITES: THE LINKS IN THIS AREA WILL LET YOU LEAVE THE SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF WRITE TRACK ADMISSIONS AND WRITE TRACK ADMISSIONS IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. WRITE TRACK ADMISSIONS IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE. WRITE TRACK ADMISSIONS IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY WRITE TRACK ADMISSIONS OF THE SITE.
INDEMNITY: The User agrees to defend, indemnify and hold WRITE TRACK ADMISSIONS, and its affiliates, managers, members, officers, employees, agents and other representatives harmless from and against any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of WRITE TRACK ADMISSIONS services, User’s use of this Site, User's violation of the Terms and Conditions, or User’s violation of any rights of a third party.
GENERAL DISCLAIMER: WRITE TRACK ADMISSIONS is in no way affiliated with, sponsored by, or endorsed by the GMAT, LSAT, GRE, SAT, ACT, DAT, MCAT, PCAT or any other examiner for university entrance examinations (“Examiners”). All of the material and content contained within WRITE TRACK ADMISSIONS’ Site is in no way representative of opinions taken by the Examiners, Universities or any of its affiliates. All of the material contained within the Site is solely the opinions, writing, and work of WRITE TRACK ADMISSIONS. Users should not rely solely on information found on WRITE TRACK ADMISSIONS Site in order to prepare applications to domestic and international universities. While WRITE TRACK ADMISSIONS believes that its services will significantly increase the chances at a favorable review on the User’s application to university, WRITE TRACK ADMISSIONS in no way guarantees or ensures admissions to any universities and/or program. WRITE TRACK ADMISSIONS will not be held accountable or compensate the User or affiliated parties for any liability related to none admission to a select program and any possible lost wages as a result of this outcome that may be incurred as a result of using the Site. In event of litigation against WRITE TRACK ADMISSIONS, damages cannot exceed the contract price.
EDITING SERVICES DISCLAIMER: WRITE TRACK ADMISSIONS PROVIDES EDITING SERVICES TO CLIENTS WHICH IS COMPRISED OF IDEA FORMULATION AND DRAFT EDITING OF VARIOUS APPLICATION MATERIALS. WRITE TRACK ADMISSIONS WILL ONLY REVISE AND EDIT DOCUMENTS PREPARED BY ITS CLIENTS. WRITE TRACK ADMISSIONS WILL NOT, UNDER ANY CIRCUMSTANCES, ENTIRELY DRAFT A STATEMENT OR ESSAY FOR A CLIENT.
PAYMENT METHOD: WRITE TRACK ADMISSIONS PROVIDES SERVICES IN TWO MAIN STAGES. THE FIRST INVOLVES AN INITIAL CONSULTATION WHERE THE ADMISSIONS EXPERT AND USER AGREE AS TO THE SERVICE(S) REQUIRED, DEADLINES, AND FIXED PRICE FOR THE SERVICES RENDERED (“PRICE”). THIS FIRST STAGE IS THEN PROMPTLY FOLLOWED BY AN EMAIL INVITING USER TO LOG IN TO THE SITE. ONCE LOGGED IN THE CLIENT WILL BE PROMPTED TO PAY THE OUTSTANDING INVOICE PRICE AS AGREED BY THE ADMISSIONS EXPERT AND THE USER AND WHICH IS OUTLINED BY THE SERVICE CONTRACT ("CONTRACT"). PAYMENT, AS STRUCTURED BY THE TERMS OF THE CONTRACT, MUST BE RENDERED BEFORE SERVICES ARE COMMENCED. DELAYS IN PAYMENT OF CONTRACT AFTER WORK IS COMMENCED PER THE CONTRACT TERMS, WILL RESULT IN A 5% LATE FEE OF FINAL CONTRACT AMOUNT PER DAY. IF USER FAILS TO MAKE PAYMENT OF THE PRICE AGREED BY WRITE TRACK ADMISSIONS AND USER, AFTER WORK IS COMMENCED, WRITE TRACK ADMISSIONS RESERVES THE RIGHT TO USE ALL LEGAL MEANS NECESSARY TO RECOUP FUNDS. PAYMENT BY MONEY ORDER CAN RESULT IN DELAYS IN WORK PROGRESS. WRITE TRACK ADMISSIONS RESERVES THE RIGHT NOT TO COMMENCE WORK UNTIL METHOD OF PAYMENT (PAYPAL/MONEY ORDER/DIRECT DEPOSIT) IS RECEIVED, DEPOSITED, AND CLEARED.
CHOICE OF LAW: The material provided on this Site is protected by law. Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of California, County of Los Angeles. User agrees that any action arising out of the Terms shall be brought in state or federal court in Los Angeles, California, and User consents to the jurisdiction of such courts. The failure of WRITE TRACK ADMISSIONS to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in such provision, and the other provisions of the Terms remain in full force and effect. User agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or the Terms must be filed within six (6) months after such claim or cause of action arose or be forever barred.
USER ACCOUNT, PASSWORD AND SECURITY: User who enrolls with WRITE TRACK ADMISSIONS through the Site must complete the full WRITE TRACK ADMISSIONS registration process to initiate online account membership by providing WRITE TRACK ADMISSIONS with current, complete and accurate information. All Users of WRITE TRACK ADMISSIONS are encouraged to register through the Site to fully maximize WRITE TRACK ADMISSIONS services. WRITE TRACK ADMISSIONS reserves the right to store All Users information and User materials on Site database for internal use only. The Site is designed to recognize the User by name and functions to grant access to services and applications through the details provided by the User. User is entirely responsible for maintaining the confidentiality of their account and password and for restricting access to WRITE TRACK ADMISSIONS’ materials to anyone other than themselves. User agrees to accept responsibility for all activities that occur under User’s account or password. User agrees to notify WRITE TRACK ADMISSIONS immediately of any unauthorized use of User’s account or any other breach of security. WRITE TRACK ADMISSIONS will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge. However, User could be held liable for losses incurred by WRITE TRACK ADMISSIONS or third party due to someone else using User’s account or password. User may not use anyone else’s account at any time, without the permission of the account holder. WRITE TRACK ADMISSIONS reserves the right to refuse service, remove or edit content in its sole discretion.
ACCOUNT CONFIDENTIALITY: WRITE TRACK ADMISSIONS will not at any time or in any manner, either directly or indirectly, use for the personal benefit of WRITE TRACK ADMISSIONS, or divulge, disclose, or communicate in any manner any information that is proprietary to a client, unless authorized by client or otherwise directed by law. All User personal information will be protected and strictly confidential. This provision shall continue to be effective after the termination of any agreement. WRITE TRACK ADMISSIONS may contact User after completion of services to inquire into admissions results, solicit a testimonial for WRITE TRACK ADMISSIONS services, and possible to serve as part the WRITE TRACK ADMISSIONS Mentorship Program. Successful admission may be used for advertising purposes or guidance for future Users of the Site. Identifying information will never be used, without consent of the User.
TECHNICAL ACCESS: WRITE TRACK ADMISSIONS intends the Site to be available 24-hours per day, 7 days per week. In the event the Site should become unavailable temporarily, or access to the Site becomes slow or incomplete due to system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may, from time to time, make the Site inaccessible for Users, WRITE TRACK ADMISSIONS will not be liable for damages or refunds that result from such unexpected delays.
PROHIBITIONS AND USE OF SITE: Client may use Site to obtain information on WRITE TRACK ADMISSIONS and its services and products, and as a means of accessing such services as a paying client. Except as may be expressly permitted herein, User MAY NOT without the prior written consent of WRITE TRACK ADMISSIONS, reproduce, transmit, disseminate, sell, broadcast, circulate, republish, duplicate, modify, upload, post, re-deliver using “framing” technology, email, download or copy any information on this Site nor may User utilize data-mining, robots, or similar data gathering and extraction tools with respect to this Site or otherwise distribute or commercially exploit in any way the Site or any portion of the content of the Site. No part of the WRITE TRACK ADMISSIONS’ materials may be reproduced on any bulletin boards, websites, online chat-rooms or any other means of communication. Sharing of passwords and accounts is strictly prohibited. WRITE TRACK ADMISSIONS’ materials are designed to be accessed online only, and all printing of materials are strictly prohibited. Further, User may not use any meta-tags or any other “hidden text” utilizing WRITE TRACK ADMISSIONS’ name or trademarks without the prior written consent of WRITE TRACK ADMISSIONS. Failure to comply with these prohibitions will result in automatic termination of account services without notice or refund and WRITE TRACK ADMISSIONS reserves the right to seek all legal remedies available in law and equity for such breaches.
PROPRIETARY RIGHTS: Unless otherwise indicated, all content on this Site, including but not limited to designs, text, graphics, logos, button icons, images, data compilations, software, and the overall “look and feel” of the Site; any improvements or modifications to such content; and any derivative works based on the foregoing are proprietary to WRITE TRACK ADMISSIONS, and are protected by applicable intellectual property laws. The collection, arrangement and assembly of the content on the Site are the exclusive property of WRITE TRACK ADMISSIONS and are likewise protected by applicable intellectual property laws. The User will not be granted ownership of any of WRITE TRACK ADMISSIONS’ material or services but will be allowed exclusive access to material purchased in the initial subscription agreement.
TERMINATION: WRITE TRACK ADMISSIONS may terminate this Agreement at any time. Without limiting the foregoing, WRITE TRACK ADMISSIONS shall have the right to immediately terminate User’s Account in the event of any conduct by User which WRITE TRACK ADMISSIONS, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement. MISCELLANEOUS: This Agreement and any operating rules for the Site established by WRITE TRACK ADMISSIONS constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. The section headings used herein are for convenience only and shall not be given any legal import.
TRADEMARKS: WRITE TRACK ADMISSIONS, the WRITE TRACK ADMISSIONS Logo, and other graphics and materials on the Site are trademarks owned by WRITE TRACK ADMISSIONS, LLP ("WRITE TRACK ADMISSIONS Trademarks"). You may not use the WRITE TRACK ADMISSIONS Trademarks in connection with any product or service that does not belong to WRITE TRACK ADMISSIONS, or in any manner that is likely to cause confusion among Users about whether WRITE TRACK ADMISSIONS are the source, sponsor, or endorser of the product or service, or in any manner that disparages or discredits WRITE TRACK ADMISSIONS.
Any rights not expressly granted herein are reserved.
This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof, and all prior agreements, representations, statements, and undertakings, oral or written, are hereby expressly superseded and canceled.
Please read these Terms and Conditions AND Frequent Asked Questions (FAQs) carefully. If you have any questions regarding these policies, please contact WRITE TRACK ADMISSIONS at email@example.com